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TERMS & CONDITIONS / CANCELLATION CHARGES

When booking and/or staying at Arcadia Napoli you are bound to the following Terms & Conditions:

 

1) Arrivals & Departures

Check in is from 3:00pm unless otherwise agreed in writing.  Your accommodation will be ready by 3.00pm but we will endeavour to prepare your accommodation earlier if you so request. 

Check out, on day of departure is by 10:00am.  Late check out’s are available, but must be agreed prior to arrival.

2) Payment

Upon booking no payment will be taken until you arrive at Arcadia Napoli, however, if you cancel within 14 days of arrival, we will charge your card to the value of 50% of your total stay for each room booked. Any booking cancelled before 14 days of arrival is free to cancel. Debit or Credit card details are required to secure the booking.

If you cancel on the day then your card will be charged with the full amount of your stay.  All quoted rates are for double occupancy.  A city tax of €3 per person per day will be charged for Guests aged 15 and over at check-out.

Full payment will be required at check in at Arcadia Napoli we accept:

          A   Cash ( a pre-authorisation will still be taken on a debit or credit card)

          B    Debit cards

          C   Credit card – Visa, MasterCard

          D   Bank transfer

3) Unforeseen Cancellations

While it is rare, there may be times when your future reservation is in question, due to a sudden disaster or emergency.  If we are forced to cancel your booking for any reason outside our control we will endeavour to offer you alternative accommodation at no extra cost to you.  Should we not be able to provide suitable alternative accommodation we will reimburse any monies already paid by you.  We will be under no further obligation or liability for any losses or expenses arising from the cancellation.

4) Cancellation by us

We reserve the right to cancel any booking without a refund should you or any member of your party cause damage to the property, its furniture or contents or should you create a disturbance to any other rooms.

5) Damages

In the event of any breakages, damage or exceptional cleaning required after the room is vacated we will notify the Guest within 36 hours of any costs incurred and will charge this payment to the Guests credit card. We reserve the right to charge for damage, missing or soiled items using a new for old policy.

6) Number of Occupants

The number of people staying must not exceed the maximum number agreed at the time of booking for each room. If we become aware that the number of people staying exceeds the maximum number we reserve the right to ask the entire party to vacate the premises. In these circumstances there will be no refund for unused days.

7) Lost Keys

A charge of €20 will be made for lost keys, there are 3 keys on each key ring.

8) Cleaning

The rooms are serviced daily upon request at an additional fee and reasonable notification.

9) Linen

Linen and towels are changed with each new change over or if requested after 4 days if the stay is for a week.

10) Candles and Fireworks

We do not allow the use of candles or fireworks anywhere on the premises.

11) Right of Entry

The Guest(s) will allow the owners of Arcadia Napoli access to rooms at all reasonable times to carry out any repairs or maintenance.

12) Communication

If you have any concerns regarding your room, please notify us whilst you are still at the property, it is much easier to rectify an issue whilst you are still at the property.

13) Liability and Insurance

Arcadia Napoli does not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise.  We cannot, in any circumstances, accept liability for any personal injury, loss of life, damage, loss or accident to personal property.  Guests are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

14) Pets

While we love animals we do not allow pets at the property.

15) Children

Children over the age of 10 years old are welcome at the property, however, they are the responsibility, at all times, of their parents/guardians. 

16) Disabled Access

Access to the B&B is on the first floor of the Palazzo.  Guests need to be able to climb 20 low steps. If guests require assistance of any kind we will be delighted to help you.

17) Smoking

There is a strict non-smoking policy in the B&B. If you are found smoking, you will be asked to leave without a refund.  A €100 fine will be charged to your debit/credit card if the room or any area of the B&B has been smoked in.

If you would like to smoke, you may use the Courtyard of the Palazzo.  

 

18) Lost Property

Lost property is kept for one month after departure, please contact us if you think you may have left something at the B&B.  We will be happy to mail it back to you. Anything over €10 will be charged to your credit card upon your approval.

19) Video Surveillance

The common area of Arcadia at the entrance will be under video surveillance for security purposes. In the event of booking all 3 rooms by a single client the surveillance will not be activated.

20) Parking

There is no parking in our Palazzo but there is 24 hour secure parking close by in Ecumano Parking that costs approximately €20 for 12 hour parking (check out their website for details: www.parking.ecumano.com )  Costs vary be size of car.  It's advisable to not drive in the historic centre as many roads are restricted by ZTL (Zona Traffico Limitato) which is restricted access to residents only.

 

Kind regards

Barbie and Franco

Arcadia Napoli

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